Below: a fictional supply company's three policy PDFs, and an assistant that answers staff questions from them โ with citations. Tap a question.
Summit Supply Co. โ Returns & Warranty Policy (rev. March 2026) Standard returns: 30 days from delivery, item unused, original packaging. Customer pays return shipping unless the error was ours. Restocking fee: 15% on opened electronics, waived for Preferred accounts. Custom-cut or made-to-order items: non-returnable unless defective. Warranty: manufacturer defects covered 12 months. Commercial-use equipment: 6 months. Warranty claims require order number and photos; approved claims ship replacement within 5 business days, no return of defective unit needed under $75 value. Preferred account exceptions: 45-day window, no restocking fees, prepaid return labels.
Summit Supply Co. โ New Hire Onboarding SOP (rev. Jan 2026) Week before start: IT creates email + ERP account (ticket to it@, 3 business days SLA), order badge, assign buddy. Day 1: I-9 verification (HR, must complete within 3 days by law), safety walkthrough (warehouse hires: forklift cert check), systems tour. Week 1: shadow buddy, complete harassment training (state-required within 30 days), first 1:1 with manager. Payroll: submitted by the 25th; new hires starting after the 20th are paid the following cycle. Benefits enrollment window: 30 days from start date, no exceptions without a qualifying life event.
Summit Supply Co. โ Volume Pricing (2026) Tier A (under $2,500/order): list price. Tier B ($2,500-$10,000): 8% off list. Tier C ($10,000-$50,000): 14% off list. Tier D ($50,000+): 20% off list, assigned account manager, Net-45 terms. Freight: free over $1,000 in the continental US. Preferred accounts: additional 2% on top of tier discount, quarterly rebate of 1% on annual spend over $100,000. Government and education: Tier C pricing regardless of order size, tax-exempt with certificate on file.
Your SOPs, price sheets, policies, and manuals โ private, cited, and it says "that's not in our docs" instead of making things up. $3,500 fixed.
Ask about your documents โ